Customer Care



frequently asked questions
delivery information
returns & exchanges
payment & security
VIP program
gift cards
contact us
 
Frequently Asked Questions
Is it safe to order online? 

Of course. Emily & Rose use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online please contact us to arrange payment. If however you still feel uneasy about ordering online feel free to contact us by email at info@emilyandrose.com.au and we will contact you to arrange the order.

Are my personal details safe with Emily & Rose?

Emily & Rose practices safe e–commerce. We do not store credit card details and do not share any of our customers information with any other parties.

How can I place an order?

Online using paypal or your credit card. We accept Visa and Mastercard. Alternatively, please email us at info@emilyandrose.com.au if you wish to order through other methods, and we will contact you.

How much does delivery cost?

Please refer to the Delivery link in the left menu of the help section


Does Emily & Rose deliver worldwide?

Please refer to the Delivery link in the left menu of the help section


When will my order be sent?

Please refer to the Delivery link in the left menu of the help section

When will my order arrive?

Please refer to the Delivery link in the left menu of the help section

What are the returns/exchange policy?

Please refer to the Returns & Exchanges link in the left menu of the help section

What if my goods are damaged or faulty?

We take great care in ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please contact us within 7 days of receiving your goods at info@emilyandrose.com.au